Got it. Help is on the way.
Your request came through. A real person from our crew will call you back, usually within one business day for non-urgent requests. If your situation has changed and water is actively spreading, don't wait on the callback, call the emergency line now.
What to do right now while you wait
Shut off the source
If you know where your main water shutoff is and it's safe to reach, turn it off. If you can't find it or aren't sure, don't guess, wait for our call or dial the emergency line.
Move what you can safely
Lift furniture legs onto blocks or foil, and move rugs, electronics, and boxes off wet flooring if it's safe to do so. Don't wade through standing water near outlets or a breaker panel.
Take a few photos
Snap photos of standing water and visibly affected areas on your phone before anything gets moved or cleaned up. It's a head start on documentation for your insurance file.